Straight answers, before you commit

It depends on the size, target temperature, refrigeration load and your site — which is why the industry quotes custom cold rooms instead of listing shelf prices, and so do we. Your quote is free and includes a scaled drawing, the equipment, delivery and installation as one package, so the number you approve is the number you pay.

Three things: the space you have (length × width × height, roughly is fine), what you'll store and roughly how much, and where the site is. Photos of the space help. From there we book a measure, draw the room, and quote it.

Design and drawing are quick — typically days, not weeks. Build and installation timelines depend on size and refrigeration specification; your quote states the schedule in writing before you commit, and installation itself is usually a matter of days on site for standard rooms.

Yes — that's the point of custom. Cam-lock panels are cut and configured to your measured footprint, including corners, columns and low ceilings. The drawing shows exactly how the room fits before anything is built.

Freezers run at −18 °C and below, so they get thicker (5″) panels, an insulated floor, heated door frames and a pressure-relief vent to prevent frost and condensation problems. Coolers hold 0–4 °C, typically use 4″ panels, and can sit floorless on your existing slab.

Your unit's warranty dates are recorded on your account the day it's installed — model, serial number and coverage end are always visible in My Coolers, not buried in paperwork. Equipment warranty terms are stated in writing on your quote.

Plan on a professional check about twice a year: coils cleaned, door seals and hardware inspected, controls and temperatures verified. It's the cheapest insurance against a Friday-night failure with a full room — and if something does go wrong, account customers reach us on a 24/7 line.

You rent cooler (0–4 °C) or freezer (−18 °C) space at our Scarborough warehouse by size — by the pallet, a room section, or a full room — for as long as you need it. Every rental includes the Mr. Cooler app, so you can check your product's temperature, humidity and live camera feed from your phone. Rates are by size and term; ask and we'll quote the same day.

Create a free account with the same email address you used when you bought or rented from us. Your products, warranty dates and invoices appear in My Coolers automatically. From there you can reorder the same product with Buy it again, or request service on any unit — no phone tag required.

Often, yes — call us with the make, model and symptoms and we'll tell you honestly whether we're the right crew for it. Relocation and removal of existing cam-lock rooms is a regular part of our work.